Please make sure you have the authorisation of an adult before placing an order with us.

We ship internationally from the UK.

Unfortunately we're unable to ship to PO boxes or military postal addresses. 

Within the UK it will usually take 3-5 days via the Royal Mail 1st Class postal service. For international orders such as Ireland, it will usually take 7-14 days for you to receive your items but please note, it can take up to 28 days depending on the country and customs restrictions. Please be aware that due to restrictions of movement, orders processed and shipped may be subject to delay.

If you have not received your parcel within the estimated time frame please email us at customerservice@shopdc.co.uk

If you are ordering outside of the UK, your parcel may be incur customs fees. This covers taxes, duties and processing when it arrives at your border. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

Our shipping charges do not cover the additional customs fees as each border has different ways of handling incoming post. It is worth familiarising yourself with your country's fees before placing your order with us so that you are aware of the extra payment that will be required.

If you refuse to pay the customs fees when your order arrives, the shipment will be returned and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

Take a look at our dedicated returns policy. You have 30 days from receiving your product to tell us if you wish to return it for a full refund. To return an item, please enclose the packing slip in with your purchase and clearly mark the reason for your return. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. If the item has a tag attached, please ensure this has not been removed. Another item cannot be substituted in place of a damaged or defective item. 

If you'd like to exchange your item, please follow our returns policy to return your item for a refund and place a new order for the item you would like. We currently process returns this way for two reasons, 1) placing a new order will allow for you to receive your exchange item quicker and 2) our inventory changes so rapidly that by the time we receive your return and then process the exchange, the item or size you have selected may already be sold out. By placing a new order as your exchange, you can insure that you receive the item you originally intended to order.       

Once your returned item has been received by our team, it can take up to seven business days to process. Once it has been processed, you will receive an email confirmation and your refund in 7-14 business days. If you have received an email confirmation but cannot see the refund by your next billing cycle, please contact your bank.     

If your product is faulty, please contact us immediately at customerservice@shopdc.co.uk with the details and photos and we will help you.

We currently offer pre-orders on selected products. Please note pre-orders need to be ordered separately. So if you would like other items, please create a new order. Sign up to our newsletter to be kept up to date with new products and pre-orders.

If the product you wish to purchase is out of stock, please click on the 'Email me when back in stock' button to be kept up to date when it will be available again.

Unfortunately you cannot add items to your order once you have checked out. You will have to place another order for your additional items.

We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at customerservice@shopdc.co.uk

Please note we cannot cancel your order if it has already been shipped. 

We may be able to change your delivery address if it has not already been sent out. If you would like to change this please send us an email ASAP at customerservice@shopdc.co.uk

Please note we cannot cancel your order if it has already been sent. 

No, we do not currently sell gift cards.

At the checkout, above your subtotal, is a box in which you can enter any discount codes.

If you entered the promotional code and it did not apply to the total, please double check that it is correct and that it has not already expired. If you have checked and the code is still not working, please contact us on customerservice@shopdc.co.uk